Consultations will be held remotely on a virtual, secure and encrypted platform.

One you have made payment online, you will receive a login details for the virtual consultation.

You will be asked questions relating to your current and past health, family medical history, any treatments (current and past including medications and surgery) and your allergy status. 

If you proceed with a treatment plan, you will be required to pay for the chosen session / course in full. We will arrange to dispatch herbal medicines to you within 1-2 working days. The herbal mix will be prescribed by your qualified practitioner.  

If your treatment requires you to attend in person (acupuncture, cupping therapy, moxibustion, magnetic resonance analysis of ear candle treatment), we will ask you a series of questions in line with the Government Coronavirus (COVID-19) Guidelines. 

On attendance to wear a face mask, have your temperature checked and adhere to hand hygiene in line with Government Coronavirus (COVID-19) Guidelines. 

If you have chosen a course of treatment over a number of weeks, you will receive free ongoing consultations, weekly treatments with your practitioner if the sessions are in person and/or receive herbal medicines which will be adjusted accordingly and dispatched by post weekly.